Shipping & Handling

We are based in the Netherlands and all our orders are shipped from here. Our aim is to ensure that you receive your order as quickly as possible, and that it's safely and securely packed for transportation.

  • Once your credit card is authorised, you will receive a confirmation email from us. In general, orders are shipped within 2 working days.
  • We are unable to ship to PO Boxes.
  • Delivery times are indicative and therefore not guaranteed. Marshmallow & Me is not responsible for delays in shipping or delivery due to force of nature, other uncontrollable events or if the postage company is unable to deliver your order to you on time.

For the Netherlands

€ 4.95 for shipping within The Netherlands. Free shipping for orders above € 75.

Once your order has been shipped, you will receive a tracking code that allows you to follow your parcel until arrival. Orders for the Netherlands will be delivered within 2 - 4 working days.

When possible (mostly for orders in the big cities) we deliver by bicycle courier, keeping our CO2 emissions to a minimum 🌏.

 

For countries within the EU

Shipping rates are allocated per zone. See below the details per zone / country.

For orders within the EU order processing takes 2 working days. The expected shipment time is 2 - 6 working days, dependant on the country and postal code. Once your order has been shipped, you will receive a tracking code that allows you to follow your parcel until arrival. 

Shipping costs do not include possible import duties and / or VAT charges incurred upon importing the online order to your country. Such fees and charges are the responsibility of the recipient and vary from country to country.

  • Zone 1: Germany, Belgium, France & United Kingdom 

€ 4.95 for shipping within Zone 1. Free shipping for orders above € 75.

  • Zone 2: Denmark, Austria, Luxembourg, Poland

€ 8,95 for shipping within zone 2. Free shipping for orders above € 100.

  • Zone 3: Italy, Spain, Sweden, Ireland

€ 12,95 for shipping within zone 3. Free shipping for orders above € 125.

  • Zone 4: Finland, Portugal 
€ 15 for shipping within zone 4. Reduced shipping rate of € 10 for orders    above € 150.
  • Zone 5: Czech Republic, Estonia, Hungary, Latvia, Romania, Slovakia, Slovenia, Lithuania

€ 22,95 for shipping within zone 5. Reduced shipping rate of € 17.95 for orders above € 150.

 

For International shipping outside of the EU

International orders are posted within 2 working days. Shipment rates and delivery times are allocated per zone. See below the details per country / zone. Once your order has been shipped, you will receive a tracking code that allows you to follow your parcel until arrival.

Shipping costs do not include possible import duties and/or VAT charges incurred upon importing the online order to your country. Such fees and charges are the responsibility of the recipient and vary from country to country.

  • Zone 1: United States and Canada

€ 18,50 for international shipping within zone 1. Reduced shipping rate of € 9.95 for orders above € 125. Expected shipment time is 4 - 8 working days.

  • Zone 2: China, Hong Kong, India, Israel, Japan, Singapore, South Korea, Taiwan, United Arab Emirates, Australia, New Zealand

€ 22,95 for international shipping within zone 2. Reduced shipping rate of € 17.95 for orders above € 150. Expected shipment time is 5 - 10 working days. 

If you’re interested in ordering from us and your country is not listed above, pop us an email at info@marshmallowandme.com so we can quote you and you can order your Marshmallow and Me favourites ♡

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